SMS Program

1. What the program is

Program name: Sparkle Studio. Small businesses built on custom work - tattoo and permanent make-up studios, hair and bridal, cake makers and event planners, jewelry makers, wrap and restoration shops, florists, and custom artists - use Sparkle Studio to text their own clients about the work they have booked. This page calls each one a “studio”. The messages come from the studio you are dealing with, sent through Sparkle Studio’s messaging service (operated by Sparkle Studio LLC, Tucson, Arizona, on Twilio).

2. What is sent

• Appointment confirmations, reminders and changes.
• Quote and deposit updates, such as a deposit invoice being sent or marked paid.
• Links to intake forms, waivers, consent forms and approvals before work starts.
• Care notes and check-ins after the work is done.
• Replies from the studio when you text it.

Messages are operational. Studios do not send marketing or promotional texts through this program.

Examples:

• “Hi Mara, this is Luna Ink. Your session is Thursday at 10:00. Reply if you need to change it. Reply STOP to opt out.”
• “Sugar & Crumb: the proof for your three-tier cake is ready to approve: [link]. Reply HELP for help.”
• “Luna Ink: day 3 of healing — keep it clean and moisturized. Questions? Just reply.”

3. How you opt in

A studio texts you only after you have agreed to it. That happens in one of these ways:

• You give the studio your mobile number and agree to receive texts, in person or on its intake or booking form.
• You text the studio first; replying to your message is a reply, not a program enrollment, and the studio will ask before sending reminders.

Consent is per studio. Agreeing to texts from one studio does not enroll you with another.

4. Message frequency

Message frequency varies with your appointments — typically a few messages around each booking. Message and data rates may apply.

5. How to stop, and how to get help

• Reply STOP to any message to stop texts from that studio through Sparkle Studio. You will get one confirmation and nothing further. The studio can still reach you by the other means you gave it.
• Reply HELP for contact information, or email support@sparklestudio.me.
• To start again after stopping, text the studio or tell it in person.

6. Privacy

Your mobile number and the messages exchanged are part of the studio’s client record and are handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with the subcontractors that deliver the messages is limited to what delivery requires. Message content is not sold.

7. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include the major US carriers; delivery depends on your carrier and plan.

8. For studios: the consent language

Studios using Sparkle Studio collect texting consent at the point they collect a client’s number. A sentence that satisfies carrier requirements, for an intake or booking form:

Keep a record of when and how each client agreed; the Service stores it with the client’s record.