1. If you are a client of a studio
Your record belongs to the studio — the business or person — you dealt with. Ask them to delete it, or email us at support@sparklestudio.me with “Deletion request” in the subject, the studio’s name and the phone number or email the studio has for you. We will confirm your identity, pass the request to the studio and tell you the outcome. Some records — signed consent forms, for instance — may have to be kept for the period the studio’s record-keeping rules require; we will tell you if that applies.
2. If you are a studio user
A studio owner can remove a user from the studio in the Service. To delete your own user account, or to close a studio and delete its data, email us from the address on the account. We keep a closed studio’s data for a short period so it can be exported, then delete it, except where the law or a legal hold requires longer retention.
3. If you connected an Instagram account
When a studio or a person working in one connects an Instagram professional account, Sparkle Studio holds the account’s identifier and username, the access token, and the direct messages exchanged with it. To remove the connection and that data:
- In Sparkle Studio: open Settings → Integrations and disconnect Instagram. The access token is revoked and deleted, and the account identifiers are cleared at once.
- From Instagram: remove Sparkle Studio from your account’s connected apps and websites. Instagram sends us a deletion request; we disconnect the account the same way and give you a confirmation code and a status page.
Messages already received stay in the studio’s records as part of its client history, because they are the studio’s correspondence with its clients. To have those removed as well, ask the studio, or email us as in section 1.
4. If you connected Google Calendar
Disconnect Google Calendar in Settings → Integrations. The access token is revoked with Google and deleted from our systems. Events already written to your dedicated “Sparkle” calendar are yours to keep or delete in Google Calendar.
5. How long it takes
We act on deletion requests within 30 days and will confirm by email when it is done. Deleted data is removed from backups on their normal rotation.